Spare Parts Administrator

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.

• Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.
• Manage customer requests for spare parts.
• Prepare and send out customer offers for spare parts or deal with offer requests from web services.
• Manage customer inquiries on spare parts pricing, availability and order processing.
• Follow-up on selected customer offers for spare parts to maximize sales.
• Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through web services.
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
• Manage customer payments terms with financial dpt.
• Coordinate logistics according to specificities of the country and requirements from customer.
• Process customer requests for return of spare parts and other spare parts-related claims.
• Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO.
• Follow up on non-conformity issues and work to provide resolution to customer and leverage privileged customer interface position to maximize sales potential.
• Participate to customer review on commercial actions (ASM, CCM, PA).

• Strong knowledge of trade, supply chain, and industrial retail, preferably in spare parts and logistics.
• Good understanding of order management processes.
• Ability to work independently and perform effectively under pressure.
• Capable of managing multiple priorities and customer requests simultaneously.
• Advanced Excel skills and experience with ERP systems; SAP is a plus.
• Logistics certification is an asset.
• Excellent written and verbal communication skills.