Field Service Lead - Norcross, GA; Healthcare

Field Service Lead – Norcross, GA

Base pay range: $57,753 – $70,588 per year.

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue.

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. It also requires customer service in the delivery, pickup, and service of medical equipment, including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties such as performing and assisting in maintaining inventory of products, parts, disposables, and supplies.

In the absence of service center management, the individual serves as the service center designee and assumes the associated responsibilities.

• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols.
• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment.
• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance.
• Overseeing local business operations to include metrics and required use of couriers.
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment.
• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation.
• Loading & unloading medical devices and supplies.
• Processing documentation for delivery and retrieval of products.
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
• Serving as the service center designee in the absence of service center management to assume responsibilities of the person in charge of the location.

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
• Five (5) years of customer-facing experience in a private, public, government, or military environment.
• One (1) year combined experience in a team lead and/or supervisory role in a private, public, government, or military environment.
• Current, valid Driver’s License.

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties.
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
• Experience navigating customer escalations with a solution-based approach.
• Experience with prioritizing customer urgent activities and resolving issues onsite.
• Ability to lead, mentor and motivate direct reports of all experience levels.
• Desire to be part of a team and have self-initiative to work independently.
• Excellent follow up/follow through.

Onsite, Norcross, GA.

May include up to 10% domestic travel.

Relocation is not authorized.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Candidate must be fully vaccinated against COVID-19 at least two weeks prior to the start date.

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

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