ERP​/IT Systems Support Analyst

The ERP / IT Systems Support Analyst serves as the company’s ERP Champion and oversees the broader business technology stack supporting sales, accounting, operations, and supply chain. This role owns the day-to-day health, usability, and adoption of the ERP and ensures systems align with business priorities. In addition to system ownership, the role drives process optimization, leads system improvements, and manages communication and execution of technology-driven changes across the organization.

• Provide day-to-day support for Microsoft Dynamics 365 Business Central users, resolving system issues, answering questions, and minimizing operational disruptions.
• Act as the internal point of contact for ERP vendors and IT service providers, supporting system integrations and escalating complex technical issues as needed.
• Manage user access, security roles, and basic system configuration, and support routine updates and system changes in coordination with external IT or ERP partners.
• Support and optimize system-enabled processes across accounting, production, distribution, logistics, and sales, helping teams use platforms consistently and effectively.
• Evaluate existing workflows and identify opportunities for system and process improvements, leading implementation and measuring effectiveness of changes.