Electronics Technical Support Specialist

Electronics Technical Support Specialist

Job Category: Technical Support

Requisition Number: ELECT
001265

• Posted :
  February 27, 2026
• Full-Time
• Hybrid

Showing 1 location

Mission Communications
3170 Reps Miller Rd
Norcross, GA 30071, USA

Come Join Our Team!

We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day.

Most importantly, you’ll be part of a positive, team‑oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future!

Mission Communications, a TASI Measurement company, is a global leader in measurement and control technology. Mission Communications provides advanced, cloud‑based monitoring and control solutions for water and wastewater utilities. With tens of thousands of remote terminal units (RTUs) deployed across North America, we help more than 5,000 utilities improve reliability, reduce costs, and simplify operations through our fully integrated SCADA platform.

Being a part of TASI Measurement means we have big company perks with a decentralized operating structure that empowers us to remain close to our customers and their needs.

• 10 paid holidays each year, vacation, sick time and volunteer time
• 401(k) with employer match – immediately vested
• HSA, pre‑tax health savings program
• Flexible work schedules that promote a healthy work‑life balance
• Top‑tier medical, dental, and vision insurance
• Employer‑paid life insurance
• Pet Insurance
• Tuition Reimbursement

The Electronics Technical Support Specialist provides frontline technical support for Mission Communications’ cellular‑based SCADA monitoring systems used in the water and wastewater industry. This role is responsible for troubleshooting hardware, connectivity, and cloud‑based software issues while delivering exceptional customer service to field technicians, contractors, and utility personnel. The Specialist resolves routine to moderately complex technical issues and escalates advanced or systemic issues to the Technical Support Lead when necessary.

This is a full‑time, hybrid position. Participation in on‑call and overnight rotations is required.

• Provide frontline technical support for Mission Communications’ cellular‑based SCADA monitoring systems, including RTUs, PLCs, electronic hardware, and cloud‑based software.
• Assist field technicians and utility customers with installation, configuration, and troubleshooting of hardware and connectivity issues.
• Diagnose and resolve routine to moderately complex hardware, cellular, and portal‑related issues.
• Manage assigned support tickets, ensuring timely resolution and accurate documentation in the ticketing system.
• Escalate complex or recurring issues to the Technical Support Lead with appropriate detail.
• Process RMAs and assist with warranty and non‑warranty parts orders.
• Proactively contact customers regarding communication failures or system alerts.
• Participate in scheduled on‑call rotations, including after‑hours and weekend support.
• Required to participate in on‑call rotations and after‑hours support.

• Support cross‑functional collaboration with Sales, Operations, and Engineering as needed.
• Assist with basic reporting, setup documentation, and internal administrative tasks.
• Participate in team meetings and ongoing technical training.
• Perform other duties as assigned to support team operations.

• High school diploma or GED required;
  Associate’s degree Electronics, Communications, Networking, IT, or related technical field preferred.
• 5 years of experience in electronics repair, technical support, field service, telecommunications, cable/networking/DSL, or related hands‑on technical and troubleshooting roles.
• Basic understanding of:
  Electronic circuits and components;
  Cellular…