Engineer, Digital Solutns IV

About the Role

The Field Support Level IV position is a highly skilled role focused on providing advanced technical expertise and resolving complex product issues. While these employees work independently on sophisticated tasks, they operate under the close supervision of a Supervisor or Manager to ensure organizational alignment.

• Advanced On-Site Support:
  Provide urgent, high-visibility third-level support for hardware issues that cannot be resolved by field technicians or resellers.
• Technical Troubleshooting:
  Diagnose complex problems and recommend effective solutions using advanced technical knowledge.
• Cross-Functional Communication:
  Coordinate with various departments to ensure effective communication when inter-departmental cooperation is required for problem resolution.
• Training and Analysis:
  Deliver training seminars to technicians and resellers, analyze customer workflows, and recommend performance improvements.
• Event Support:
  Manage the installation and de-installation of devices and provide technical expertise during Canon trade shows.
• Escalation Management:
  Leverage extensive experience to resolve high-level product support issues escalated by employees or dealers.

Level IV employees possess a comprehensive understanding of the role and are highly skilled in their area of expertise. While focusing on complex tasks and working independently, decisions are made under the close supervision of a Supervisor or Manager.

Typical requirements include general education and/or vocational training plus 4 to 6 years of related experience. Engineer III, Digital Solutions plus three or more years of demonstrated proficiency in the troubleshooting and repair of Canon products, along with completion of Canon product training for area of primary specialization (Canon Digital Technician ATSP).

We are providing the anticipated hourly rate for this role: $33.37 to $49.98 hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit us at  and connect with us on Linked In at

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Full‑Time On Site - This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.