Learning Business Specialist - Hybrid - Norcross, GA

Applicants must be authorized to work for ANY employer in the U.S.

No agencies please.

This hybrid role requires on-site presence at the Norcross HQ twice per week.

Do you provide thought leadership for developing learning strategies? Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? Do you have the unparalleled acumen to see the big picture and break it down into its components? Do you enjoy creating online technical training modules for customers, partners, and internal users? Are you a person that gets excited about learning and sharing what you learn with others?

As an experienced Learning Business Specialist, you will have the opportunity to share new ideas and collaborate on projects without the extensive demands of travel. USA N is a revolutionary contact center solutions provider, promoting 21st-century values rooted in work-life balance, flexibility, and career growth opportunities. As an Amazon Connect-ready partner, USAN offers our customers a comprehensive suite of cloud-based contact center solutions and services.

We are hiring a Learning Business Specialist to interact cross-functionally with developers, product managers, customer operations and support to create and maintain top quality and clear training content. The ideal candidate will have the ability to use and understand complex contact center software products and create training content in all modalities including online eLearning modules as needed.

LBS to interact cross-functionally with developers, product managers, and customer operations and support to create and maintain top quality and clear training content. The ideal candidate will have the ability to use and understand complex contact center software products and create training content in all modalities including online eLearning modules as needed.

• Engages project team and stakeholders to define training goals and objectives, completes audience analysis, and obtains correct sign-off for final training deliverables
• Implements training projects from inception to completion with minimal supervision
• Develops technical content for courses based on the USAN roadmap defined by Product Management
• Ensures standardization and technical accuracy of all course materials
• Participates in the setup, configuration and troubleshooting of hands-on technical training, including creating exercises & participant guides
• Applies and understands instructional design, adult learning principles and learning methodologies
• Applies working knowledge of eLearning content authoring tools, LMS, Adobe Creative Cloud and ADDIE methodology
• Research, designs, develops, edits, and maintains instructional content via multiple modalities consistent with adult learning principles (e.g., eLearning, cheat sheets, instructor-led, etc.)
• Develops learning with well-defined learning objectives that are aligned with business performance goals
• Collaborates with subject matter experts and stakeholders at all levels and disciplines across the organization to develop content
• Reviews evaluation data to assess the effectiveness of training content and implements recommendations for improvements

• Attention to detail with excellent oral and written communication skills
• 5+ years’ experience with eLearning authoring tools, audio/video editing tools
• Demonstrated and proven organizational, problem solving, analytical, and project management skills
• Demonstrated experience working closely with Product Management, R&D and Sales, to develop and maintain courseware, curriculum, assessments, and certifications for Distributors, Partners, and end-users
• Proven experience developing and executing training project plans
• Proven experience assessing timelines and estimates to complete training projects
• Proven collaborator and ability to meet deadlines in a dynamic environment subject to impromptu changes in schedules and priorities
• Experience in documentation of complex systems, preferably computer technology, IVR and/or contact center technology related
• Experience with single source editing tools for publishing HTML online guides
• Experience using modern architecture Learning…