Sr. Project Manager

Responsibilities

• Own the project-level relationship between Maxio and strategic customers from kickoff through go-live and stabilization
• Lead complex software implementations, frequently spanning six months or longer, across multiple work streams
• Identify key customer and internal stakeholders and define governance models and escalation paths
• Define and manage project scope, objectives, milestones, and deliverables in alignment with customer agreements
• Develop, maintain, and execute detailed, integrated project plans across internal teams and external partners
• Coordinate and lead matrixed project teams, including internal resources and third-party vendors or implementation partners
• Monitor project progress, dependencies, risks, and issues, proactively driving mitigation and resolution
• Provide clear, executive-level status reporting on project health, risks, KPIs, and financials
• Define and execute communication plans tailored to enterprise stakeholders and leadership audiences
• Partner closely with Product and Engineering teams to track and communicate development work tied to customer commitments
• Monitor customer enablement and adoption activities to support long-term success post‑implementation
• Forecast and manage project resource needs, escalating constraints and risks as needed
• Communicate blocking issues and critical decisions to internal and external stakeholders in a timely manner
• Lead internal, partner, and customer‑facing meetings, including steering committees and executive reviews
• Facilitate alignment sessions to manage scope changes, scheduling challenges, and escalations
• Contribute to PMO best practices, templates, and continuous process improvement initiatives
• Mentor and support junior project managers as needed

• Enterprise & Strategic Delivery Expertise:
  Proven ability to manage large‑scale, complex SaaS implementations with multiple stakeholders
• Matrixed Team Leadership:
  Ability to influence and lead teams without direct authority across functions and partner organizations
• Project Management Methodologies:
  Strong knowledge of Agile, Waterfall, and Hybrid delivery models
• Risk & Issue Management:
  Skilled in identifying, prioritizing, and mitigating risks and dependencies
• Executive Communication:
  Ability to communicate complex technical and project information clearly to executive and non‑technical audiences
• Situational Adaptability:
  Comfortable operating in ambiguous environments and adjusting approach as priorities evolve
• Decision Making:
  Demonstrates sound judgment and accountability in high‑impact situations
• Collaboration & Influence:
  Builds strong relationships across teams and drives alignment toward shared outcomes
• Continuous Improvement Mindset:
  Actively seeks opportunities to improve delivery processes and PMO maturity
• Mentorship & Leadership:
  Supports team development through guidance, coaching, and knowledge sharing

• 5+ years of experience managing the implementation and deployment of enterprise software solutions for external clients
• Demonstrated success delivering long‑running implementations (6+ months)
• Experience leading matrixed teams across internal functions and external partners
• Strong SaaS industry experience; high‑growth or startup SaaS experience preferred
• Excellent written and verbal communication skills in English
• Ability to manage multiple complex initiatives concurrently
• PMP, PgMP, or similar project management certification preferred but not required