System Network Technician III Prudhoe Bay, AK

Job Description

$2,500 Hiring Bonus! GCI's System Network Technician III will provide installation, maintenance, and optimization of a diverse range of state‑of‑the‑art telecommunications voice and data networks and equipment. Support oil and gas companies and their contractors across designated regional areas, such as North Slope, Offshore, Open Water Platform, Remote Arctic Exploration. Ensure reliable connectivity and operational excellence, including oversight of restoration operations as assigned.

• Install, operate, configure, test, upgrade, and maintain telecommunications systems and equipment that maximizes availability and delivers reliable, high‑quality service, to include:
• Central Office equipment
• Desktop computing
• Digital microwave radios
• Fiber optic cable
• Digital carrier networks
• Digital Access and Cross‑Connect Systems (DACS)
• Telephony
• LAN/WAN (installation and maintenance of Cisco routers and switches)
• Cat 5 wiring
• V‑SAT deployment
• Systems and equipment supporting client “Exploration” efforts (Ku & C band)
• Two‑way radio and Airspan wireless communications systems
• Tower construction and telecom component installation
• Antenna mounting and alignment
• Waveguide and coax installation and testing
• Act as the on‑site technician for all phases of system installation, testing, maintenance, outage prevention, and service restoration.
• Prioritize workload and competing requirements to meet deadlines.
• Provide updates to service delivery managers, clients, and internal partners as necessary.
• Maintain accurate documentation of system configurations, maintenance activities, and service restoration procedures.
• Update documentation as needed, highlighting revisions so stakeholders can easily review any changes.
• Ensure compliance with company standards, safety requirements, and industry best practices during all installation and maintenance activities.

• Provide technical support for configuration and testing of telecommunication systems.
• Perform site surveys, determine problems, and develop requirements and solutions.
• Diagnose and resolve technical issues promptly to minimize downtime and maintain service continuity.
• Provide proactive outage prevention and efficient service restoration to maintain uninterrupted operations.
• Conduct performance analysis and diagnostics to ensure system reliability.
• Serve as a point of contact for customer support, including capturing work requirements, troubleshooting, and assisting in problem resolution.
• Comply with all company and customer/client telecom regulations and safety programs.
• Ability to accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding.
• Ability to use sound, logical judgment to choose an appropriate course of action.
• Ability to effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority.
• Understanding of the installation, configuration, operation, and testing of communication and desktop computing systems.
• Understanding of the theory, operation, and troubleshooting of state‑of‑the‑art digital communications network equipment.
• Understanding of oil/gas field equipment standards, digital microwave radios, desktop computing, fiber optic installation and maintenance, digital carrier networks, DACS, telephony, LAN/WAN, Cat 5e wiring standards, and 2‑way radio.

• ACCOUNTABILITY - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION - Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE -…