Zonal Fulfilment Manager

Position: Zonal Fulfilment Manager - Central )
Job Purpose:

This role is responsible for driving inventory visibility, order fulfillment, and depot space planning across their respective zone. This role supports zonal sales targets through proactive collaboration, data-driven insights, and execution of strategic projects. The incumbent will also lead initiatives to optimize inventory health, enhance service levels, and build capability within the zonal fulfilment team

KRAs

Key Result Areas

Supporting Actions

Cross-functional Collaboration & Capability Building

Develop strong cross-functional relationships to support organizational goals and demonstrate business acumen.
Train and mentor Zonal Fulfilment Executives (ZFEs) to independently manage West Zone operations.

Inventory Visibility & Sales Support

Ensure timely and accurate visibility of SOH (Stock on Hand), SIT (Stock in Transit), and STO (Stock Transfer Orders) for the sales team.
Conduct timely calls with RCMs, RSMs, and ZSMs in West Zone to support critical items and depot space planning.
Undertake market visits to gather insights and resolve fulfilment issues.

Service Level & Order Fulfillment

Monitor timely order fulfillment rates and resolve bottlenecks to improve service levels.
Enable regional hub redistribution to achieve complete zone-level service target.

Inventory Health & Liquidation

Track SKU-level VSL (Volume Service Level) at month-end and opening stock levels.
Identify excess and ageing stock across zones and collaborate with sales teams for liquidation.