Restaurant Manager; 4-Star Property

Position: Restaurant Manager (4-Star Property)
Operations / Restaurant Manager (4-Star property)

Location:

Noida

Property: 4 Star Premium Hotel

We are hiring an experienced Operations / Restaurant Manager to lead front-of-house operations, ensure exceptional customer experiences, and drive service excellence across shifts.

Key Responsibilities

- Ensure a smooth guest journey from entry to exit
- Lead daily service briefings, table audits, and floor supervision
- Handle guest complaints with empathy and effective resolution
- Prepare shift rosters, allocate roles, and manage staff productivity
- Train FOH team on POS systems, service etiquette, and menu knowledge
- Maintain grooming, attendance, and discipline standards
- Conduct hourly checks on cleanliness, ambience, lighting, music, and uniforms
- Maintain FOH audit checklists and compliance reports
- Coordinate with the kitchen for order accuracy, plating, and timely dispatch
- Ensure correct packaging and coordination for takeaway and delivery orders

Key Skills & Experience

- Customer Experience Management
- Team Leadership & Training
- Sales, performance tracking & cash handling
- Inventory control and hygiene management
- Strong communication and problem-solving skills