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Job Description & How to Apply Below
Experience:
4+ years
Industry: Healthcare
Location:
Noida (5.5 days WFO)
Experience into Healthcare Domain is mandatory.
If you're interested, apply here directly: (Use the "Apply for this Job" box below)./pnPgrjPNFjUUuos
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About the Company:
We are a pioneering health-tech platform, founded in 2016, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.
Future Vision
We aims to further strengthen India's primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we're committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.
Role Overview :
We are seeking a results-driven Manager – Operations to lead and optimize operational workflows across our OPD, AHC, and wellness verticals. The ideal candidate will have strong domain exposure in healthtech aggregators, TPAs, insurers, brokers, or hospital networks and will bring proven experience in managing medium to large teams.
This role requires strong ownership, analytical capability, and the ability to drive operational efficiency at scale.
Key Responsibilities
1. End-to-End Operations Management
Oversee daily operational processes across OPD, AHC, claims coordination, and provider networks.
Ensure SLA adherence and high-quality service delivery across corporate and insurer partnerships.
Identify process inefficiencies and implement scalable improvements.
2. Team Leadership & Performance Management
Lead, mentor, and manage medium/large-sized operations teams.
Define performance KPIs and monitor team productivity.
Build a culture of accountability, ownership, and continuous improvement.
3. Business & Domain Oversight
Develop a working understanding of AHC and OPD business models, utilization metrics, and cost drivers.
Collaborate with insurers, TPAs, hospitals, and brokers to ensure seamless execution.
Monitor operational KPIs such as TAT, claim ratios, provider turnaround, and service quality.
4. Data-Driven Decision Making
Analyze operational data to derive actionable insights.
Build and review dashboards to track performance metrics.
Recommend improvements based on utilization trends and cost patterns.
5. Cross-Functional Collaboration
Work closely with Product, Technology, Finance, and Sales teams to improve operational workflows.
Support new client onboarding and insurer integrations.
Drive automation initiatives to enhance efficiency and reduce manual dependencies.
Eligibility &
Experience:
4–8 years of experience in healthtech aggregators, TPAs, insurers, brokers, or hospital/clinic operations.
Hands-on experience in managing healthcare operations.
Mandatory experience managing medium to large teams.
Strong analytical skills with the ability to derive insights from data.
Experience in fast-paced startup environments preferred.
Basic understanding of AHC and OPD business KPIs (good to have).
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