Senior Manager​/AVP - HRBP - NCR

Position: Senior Manager / AVP - HRBP - NCR
Role Type - Individual Contributor

JOB PURPOSE & SUMMARY
The BHR Growth Office will play a pivotal role in advancing strategic organization wide initiatives while also focusing on the people strategy for Growth Office.
This position has two primary focuses: enhancing sales performance through targeted initiatives involving collaboration with company leadership, and Sales Leaders, and fulfilling the BHR responsibilities for colleagues within the growth office.
This leadership position requires a strategic thinker to collaborate closely with senior leadership in the growth office, Executive Committee (EC) and Operating Committee (OC) members, and Sales Leaders to drive initiatives that enhance sales performance and align with organizational goals.
The BHR will report to the Global BHR Leader for the Growth Office & International Growth Markets.
PRINCIPAL

ACCOUNTABILITIES

Key Responsibilities & Actions
Strategic Planning for Sales Effectiveness Initiatives
Develop and implement comprehensive growth strategies for initiatives aligned with organizational goals, focusing on market expansion, service innovation, and competitive positioning.
Conduct in-depth market research and competitive analysis to identify trends, opportunities, and risks, and leverage findings to inform strategic decisions for projects like Sales Incentives, Sales Rewards, Sales Productivity, Sales Onboarding that have a direct impact on the Sales Colleagues in front-end, client facing roles.
Collaborate with key leaders in the sales organization to design and launch new initiatives that enhance sales effectiveness to drive revenue growth and partner with Senior Leadership, EC and OC members, and Sales Leaders to ensure cohesive execution of initiatives.
Provide key insights for the creation development programs that equip sales colleagues with the skills necessary to succeed in a dynamic sales environment and also identify training needs
Lead change management efforts related to new initiatives, ensuring smooth transitions and buy-in from all leaders and impacted colleagues
Role of Strategic Business Partners for Growth Office Colleagues
Develop and execute people initiatives that promote talent acquisition, retention, and development within the growth office, fostering a high-performance culture.
Oversee performance management processes including promotions, market corrections, Mid & Year-End Reviews. Collaborate with and guide managers to drive goal setting for team members & create Individual Development Plans (IDPs) tailored to the growth office colleagues.
Identify training and development needs for growth office colleagues, creating and implementing programs that enhance skills and support career progression.
Bring insight and decision-making skills to the table during performance and career-related discussions, aiming to drive managerial performance and facilitate effective talent management.
Address and manage people-related issues effectively, providing guidance and support to managers and team members to resolve conflicts, enhance team dynamics, and promote a positive work environment.
Collaboration & Interactions
Regular collaboration with Growth Office BHR Leader & EVP, Chief Growth Officer & Head of International Growth Markets to understand top-level organizational requirements, ensuring alignment of growth office initiatives and sales effectiveness initiatives with broader business needs.
Partner with Senior Leadership, EC and OC members, and Sales Leaders to ensure cohesive execution of initiatives and leadership buy-in.
Interact with sales colleagues in client-facing roles to develop a deeper understanding of sales performance and ground realities, using these insights to inform strategies for initiatives that drive performance.
Interact with Industry consultants and leaders to guide EXL strategy and thinking in ongoing projects
Partner with other HR Functions like Recruitment, Compensation & Benefits, Digital HR Ops, Capability Development, Employee Relations and also Payroll, Finance, Technology & Operations Teams

SKILLS AND KNOWLEDGE
Educational Qualifications

Master's degree in Business Administration – HR, preferably from a…