Sr Human Resources Services Coordinator

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Key Responsibilities

Provide stellar support to our customer base using a variety of platforms including inbound phone calls, email, remote session, and CRM case management system with focus on CSAT and OSAT metrics
Provide exceptional support for payroll, benefits, and garnishment inquiries with a proactive, customer-first approach.
Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues.
Apply advanced root cause analysis and escalate when appropriate.
Identify and lead process improvement opportunities, contributing to innovation and efficiency projects.
Build strong relationships across internal teams and collaborate to ensure seamless HR service delivery
Mentor and train junior team members, promoting knowledge sharing and team development.
Demonstrate considerable autonomy in managing tasks and making informed decisions.

Required Qualifications

Bachelor's degree in Business, HR, or related field.
Minimum of 5 years of relevant experience in US HRO, Payroll, Benefits customer service/support teams
Fundamentals of Payroll Certification - Preferred
Strong verbal and written communication skills with demonstrated ability to communicate effectively
Ability to set and manage customer expectations
Effective collaboration and time management skills when presented with multiple tasks
Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
Highly motivated and team oriented
Possess high degree of technical skills that can be applied to perform tasks effectively
Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills
Understands priorities and what is most important to both internal and external customers
Must be coachable and willing to learn
Superior interpersonal skills with the ability to work with various types of customers
Great listener while showing attentiveness, flexibility, patience, and empathy
Flexible to work in night shifts - Eastern Standard Time (EST) and Pacific Standard Time (PST) time-zones

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Learn more at

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]