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Job Description & How to Apply Below
LUMIQ is looking for an experienced Resource Management professional with deep exposure to IT delivery environments. The role is responsible for end-to-end resource planning, demand forecasting, utilization optimization, and stakeholder management across multiple accounts or portfolios. The candidate should be comfortable working with senior leadership, delivery teams, sales, and HR to ensure optimal staffing aligned to business goals.
Key Responsibilities:
Resource Planning & Allocation
Own short-term and long-term resource planning across projects, programs, and accounts
Align demand forecasts with available capacity and hiring plans
Ensure optimal utilization of billable and strategic resources
Manage bench size, redeployments, and release planning
Demand Forecasting & Capacity Management
Partner with sales, delivery, and finance teams to understand pipeline and forecast demand
Translate revenue and project forecasts into headcount and skill requirements
Identify capacity risks and proactively propose mitigation plans
Stakeholder Management
Act as a trusted advisor to Cluster Head , Sales & Finance team in terms of Workforce management
Support leadership with data-driven insights on utilization, margins, and capacity gaps
Handle escalations related to resource conflicts and prioritization
Process & Governance
Define and improve RMG/WFM processes, policies, and governance models
Ensure adherence to utilization targets, billing compliance, and staffing SLAs
Drive standardization and best practices across accounts and regions
Reporting & Analytics
Publish regular dashboards and MIS on utilization, capacity, hiring gaps, and attrition impact
Provide insights to leadership for decision-making
Track KPIs such as utilization %, billability, bench aging, and fulfillment TAT
Required Skills & Competencies
Functional Skills
Strong expertise in IT resource management, capacity planning, and demand forecasting
Experience supporting delivery models such as Agile, Waterfall, and Hybrid
Good understanding of revenue, billing, and margin concepts
Tools & Systems
Experience with RMG / workforce management tools & platforms
Advanced Excel skills (pivot tables, formulas, dashboards)
Experience with reporting tools such as Power BI, Tableau, or similar is a plus
Behavioral & Leadership Skills
Strong analytical and problem-solving abilities
Excellent communication and stakeholder management skills
Influencing skills
Comfortable working in fast-paced, ambiguous environments
Educational Qualification
Bachelor's degree in engineering, Management, or related field
MBA or relevant certifications are an added advantage
Experience
10+ years in Resource / Capacity Management within the IT services industry
Experience in in start-up environments & Exposure to large-scale transformation or growth programs will be preferred
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