Senior Software Engineer

Role Overview :  The Service Now SPM Developer will be responsible for the development and configuration of the Service Now SPM platform. This role focuses on customizing and extending Service Now functionality to meet business requirements, developing reports, workflows, and ensuring integrations with other systems.

Key Responsibilities:

Collaborate with business analysts and the implementation lead to understand functional requirements and translate them into technical specifications.
Configure and customize the  Service Now SPM module , including workflows, forms, notifications, and integrations.
Develop and enhance custom  UI components , reports, and dashboards within the IRM module.
Design and implement  business rules, client scripts, UI policies , and  data policies  to meet business needs.
Perform integrations between Service Now IRM and external systems using  REST APIs ,  web services , or other relevant tools.
Ensure compliance with Service Now development best practices and standards.
Perform unit testing and support user acceptance testing (UAT) to ensure that developed features meet business needs.
Maintain technical documentation related to customizations, configurations, and workflows.
Provide technical support post-go-live, including troubleshooting issues and optimizing platform performance.
Technical Skills &

Qualifications:

Strong expertise in  Service Now SPM  (Strategic Portfolio Management, PPM, ITBM).
Hands-on experience with  Service Now development : including the development of  Business Rules, Client Scripts, Script Includes, and UI Actions .
Proficiency with  JavaScript, HTML, CSS , and  Angular

JS  for UI customization.

Experience with  Service Now Flow Designer, Integration Hub , and other workflow automation tools.
Knowledge of integrating external systems with Service Now using  REST API ,  SOAP , or  OAuth .
Familiarity with  Service Now platform upgrades  and release management processes.
Knowledge of  Agile development methodology .
Familiarity with security configurations such as  Access Control Rules (ACLs) , encryption, and data privacy settings.