Senior Case​/Contract Management Services Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Role:  Client Manager, Individual Contributor with Client & Delivery Ownership

About the Role:

The Client Manager supports the delivery of eDiscovery and legal managed services engagements by assisting LCA Clients, senior Client Services leaders and coordinating with global delivery teams. This role requires managing multiple projects simultaneously, each with varying levels of complexity. This role is responsible for the day-to-day execution of assigned matters, ensuring client requirements are clearly understood, communicated, and delivered in line with Conduent standards.

The Client Manager plays a key role in planning, analysis, execution, and closure of projects, providing proactive oversight to ensure quality, timeliness, and client satisfaction in a fast-paced, deadline-driven environment.

Key

Roles & Responsibilities

Serve as the primary engagement lead for assigned eDiscovery matters, acting as a trusted advisor to clients, attorneys, and senior internal stakeholders
Own end-to-end delivery of complex, high-risk, or high-value eDiscovery engagements from intake through review, production, and close-out
Sets up project kick-off meetings and conducts platform training for clients
Lead project planning, execution, and governance, ensuring alignment with client objectives, contractual requirements, and Conduent standards
Translate complex legal and technical requirements into executable delivery strategies and work with global delivery teams to ensure consistent, high-quality outcomes
Design, configure, and oversee Relativity and Viewpoint environments, including advanced workspace architecture, security models, analytics, and reporting
Lead execution of complex searches, analytics workflows, and search term validation, providing defensible recommendations to clients
Support and work on data release and productions, ensuring accuracy, defensibility, and compliance with client and court requirements
Act as escalation point for Juniors, platform, data, and workflow issues, driving resolution across technical, infrastructure, and engineering teams
Ensure rigorous quality control, risk mitigation, and defensibility across all phases of the engagement
Provide expert guidance on privilege strategy, privilege log generation, red actions, and matter-specific workflows
Own client communications for status, risks, scope changes, and delivery commitments
Manage project scope, effort, and budgets. Identify variances and secure approvals for changes in scope or cost
Ensure continuity of service across shifts and matters through strong governance, documentation, and handoff standards
Drive client satisfaction, retention, and expansion through consistent delivery excellence and proactive engagement
Lead or contribute to process improvement initiatives, best-practice development, and standardization across the Client Services organization
Maintain accurate time tracking and comply with security, confidentiality, and quality standards

Qualifications / Skills

Bachelor's degree with required professional experience
Minimum 6 - 9 years of experience in eDiscovery, legal services, or managed legal services environments
eDiscovery certifications (e.g., Relativity Certified Administrator - RCA or equivalent) preferred
Deep hands-on expertise with Relativity and/or Viewpoint review platforms
Advanced understanding of the eDiscovery lifecycle, including complex data intake scenarios, analytics-driven review workflows, productions, and close-out activities
Proven experience designing and managing complex work spaces, executing advanced searches and analytics, and overseeing large-scale productions
Strong command of legal review concepts including privilege strategy, red actions, search term validation, and defensibility standards
Demonstrated ability to lead complex matters independently and serve as a senior client-facing delivery lead
Proven experience managing scope, budgets, and delivery risk across multiple concurrent matters
Strong analytical, strategic thinking, and decision-making capabilities
Exceptional written and verbal communication skills with confidence interacting with senior client stakeholders and law firms
Experience leading or mentoring team members in a global delivery and 24×7 operational environment
Strong sense of ownership, accountability, and commitment to client success
In-depth understanding of data security, confidentiality obligations, and regulatory requirements

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender…