Senior Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  Caring. Connecting. Growing together.

The Business Analyst will provide post-sales technical expertise during the installation, implementation, and maintenance of company products. Business Analyst will be involved in implementing detailed customer installation specifications and requirements. Business Analyst will drive quality, usage, and customer satisfaction.

Primary Responsibilities:

Setting-up and configuring Revenue Cycle solutions product for Physicians and Hospitals
Coordinate setup and configurations of VPN and Web Services
Managing internet communication protocols for VPN and Web Service connections
Utilize proprietary applications, tools, and processes to implement and deploy Revenue Cycle solutions
Responsible for data mapping, setting up & configuring data processing rules and testing customer site configuration during implementation
Setting up product access and permissions for customer user groups
Understand customers business needs and translate them into application and operational requirements
Responsible for set-up of customer data feeds related to transactions (837, Print Image, HL7, 270/271 among others) and Remittance (835) transactions
Responsible to complete, troubleshoot and test proprietary scripts to aid in processing
Engage key stakeholders and subject matter experts throughout the project lifecycle for planning and issue resolution
Identifies and proposes resolutions for systems issues or changes that impede timely and accurate Revenue Cycle services
Maintain checklists, issues tracking and other administrative needs
Coordinate with customer IT personal to set-up and configure product modules
Responsible for product testing and resolution of product configuration issues during Implementations
Troubleshooting and resolving technical issues encountered by customers
Responsible to manage tasks within IT infrastructure and platform for transaction processing
Effectively respond to changing product, project and customer demand while balancing multiple ongoing projects
Coordinate with product development team in identifying and resolving product bugs delaying implementations
Participate in customer calls, teams and video
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).

The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Graduate Degree
4+ years of experience in software support or product implementation
Solid understanding of Healthcare Transactions, data elements, and troubleshooting including 837, 835, 270, 271, 278, HL7 and others
Proven ability to troubleshoot transaction processing and formatting issues
Solid understanding of VPNs and Networking connections
Solid interpersonal and communication skills with demonstrated ability to assist in facilitating projects.
Time management and organizational skills
Ability to prioritize the implementation needs of multiple projects in a fast-paced environment while working independently
Ability to make independent decisions
Other skills in Microsoft Office & Windows OS and installing, uninstalling, and troubleshooting software

Preferred Qualifications:

Advanced SQL knowledge or understanding of databases
Programming and data transformation experience

Experience with hospital information systems and/or building screen-scraping solutions, desired (Epic preferred)
Business Analyst experience a plus (may assist in department reporting)
RCM, Healthcare insurance or Hospital Information Systems knowledge or experience, preferred
Knowledge and understanding of insurance payer edits/requirements

Building or extending healthcare applications and services using APIs
Knowledge and understanding of an application such as Insomnia (Postman) for API platform using JSON