Service Desk SDM

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role:
Service Desk SDM
Experience Range: 8 – 12 Years

Location:

Noida

Must-Have:

Extensive experience in an ITSM Leadership role.
Industry certifications within ITSM.
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents.
Strong knowledge in capacity management, resource planning, reporting & analytics.
Experience working with Service Now.
AISM / AI in Service Management experience.
Experience managing Omni channel management with automation / self-service or event monitoring.

Interested candidates pls share your cv to mailid:  [HIDDEN TEXT]  with subject ' Service Desk SDM ' for further Discussion