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Job Description & How to Apply Below
The Role
We are seeking an experienced and proactive L3 Support Engineer to join our team. The ideal candidate will have a strong understanding of SQL databases, complex queries, and troubleshooting in a production environment. Familiarity with .NET Core is a plus. You will be responsible for L3 Support, diagnosing and resolving complex issues, and providing high-level support for mission-critical systems.
Key Responsibilities
Must have solid understanding of the application and provide support on issue by troubleshooting the data in SQL Server, ensuring timely and accurate resolution.
Analyse the browser App Insight Logs, network logs, console errors, APIs response to troubleshoot the issue.
Work with internal development teams to investigate and resolve bugs and issues.
Collaborate with cross-functional teams (such as Application Support, Dev Ops, and Development) to provide seamless integration and troubleshooting support.
Act as the primary escalation point for critical incidents, ensuring fast response times and comprehensive solutions.
Support application-related issues and participate in development or testing fixes and patches.
Document issues, resolutions, and best practices to improve future troubleshooting.
Keep track of and manage issues through the ticketing system to ensure SLAs are met.
Key Skills
Strong expertise in SQL Queries.
Proven experience in troubleshooting complex database issues in a production environment.
Strong knowledge of Network Logs, Console Errors and Error Log verification in browser.
Knowledge on Application Insights to check the logs and troubleshoot the issue.
Experience with Dot Net Core is highly desirable to debug the code and fix the bugs.
Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
Strong knowledge of application support processes and tools.
Experience in handling high-priority incidents and managing critical support cases.
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