Job Description & How to Apply Below
We are looking for a highly skilled and experienced QA Engineer with strong expertise in GenAI , Voice
AI , Telephony , and IVR testing . The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.
Key Responsibilities
1. Testing & Quality Assurance
Conduct functional, regression, integration, and system testing for GenAI and Voice
AI-based applications .
Perform IVR testing , including call flows, speech recognition, prompts, routing, and fallback handling.
Validate telephony-related components , including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
Test conversational flows, voice prompts, LLM responses, ASR (Automatic Speech Recognition), and TTS (Text-to-Speech) output quality.
2. Quality Framework & Process
Develop and maintain test cases, and automation frameworks .
Work closely with product owners, architects, and engineering teams to review requirements and define acceptance criteria.
Ensure adherence to QA best practices and contribute to continuous improvement of processes.
3. Tools & Automation
Leverage automation tools for IVR and telephony testing (e.g., Blue Jay, Cyara, Empirix, custom automation).
Write and execute automation scripts.
Analyze logs from AI services, telephony servers, call routers, and backend systems.
Required Skills & Experience
Technical Skills
4–8 years of experience in software testing.
Hands-on experience in GenAI / LLM testing , prompt validation, response evaluation, and guardrail testing.
Strong experience in Voice
AI systems , ASR/TTS validation, voice bot testing, and multimodal testing.
Proven experience in Telephony and IVR testing —SIP, call flows, routing, voice apps, VXML, CCaaS platforms.
Experience with API testing tools (Postman, REST Assured), log analysis, and debugging.
Good understanding of automation frameworks and scripting languages (Python, Java, or similar).
Soft Skills
Strong communication and analytical skills.
Ability to work with cross-functional teams.
Self-driven, detail-oriented, and capable of working in fast-paced environments.
Preferred Qualifications
Experience working on AI-driven contact center solutions or conversational AI platforms.
Immediate joiners.
Certifications in testing, cloud platforms, or telephony systems (ISTQB, AWS, etc.).
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