Job Description & How to Apply Below
NOTE:
APPLIED WHO ARE AVAILABLE FOR SATURDAY VIRTUAL DRIVE"
Role :
Service Desk Lead
Experience : 2 to 8
Locations; Noida only
Job Description:
Primary
Skills:
Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
Strong knowledge of ITIL framework and service desk operations.
Experience in managing IT support teams (minimum 2+ years, with at least 2 years in a lead role).
Excellent leadership, communication, and problem-solving skills.
Familiarity with ticketing tools (e.g., Service Now, Remedy).
Ability to handle high-pressure situations and escalations effectively.
Secondary
Skills:
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
2.Strong knowledge in capacity management, resource planning, reporting & analytics
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