Network Engineer L2

Role
The professional services role within organization takes client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transition for customers from initial exposure to full operational capability.

Qualifications, skills and experience:
Industry experience focused on Data Center, IP networks. Engineer  (6-10 Years)
Computer science (or similar) degree
CCNP and/or CCNA
Arista EOS and Cloud Vision experience (Preferred)
Excellent written and verbal skills

Technical Capabilities
Network Support & Troubleshooting:
Diagnose and resolve network issues related to routers, switches, firewalls, VPNs, and WAN/LAN.
Provisioning of new services on the network.
Provide Level 2 escalation support for network incidents and outages.
Analyse network performance and optimize configurations.
Conduct root cause analysis (RCA) for recurring network problems.

Network Configuration & Maintenance:
Configure and maintain network devices (Cisco ACI, Arista, Juniper etc.)
Good knowledge Spine & Leaf Architecture
Performing Upgrades e.g. OS patches, vulnerability patches.
Design & Implement VLANs, QoS, ACLs, and other network policies.
Good knowledge on L2 Technologies (STP, PVST, MSTP, RSTP, Ether Channel)
Strong knowledge in routing protocols like BGP & OSPF
Knowledge on EVPN & VXLAN, MPLS technologies

Monitoring & Incident Management:
Monitor network health using NMS tools.
Respond to alerts, perform initial diagnosis, and escalate if required.
Work on incident tickets (ITIL framework preferred).
Collaborate with L1 support and senior network teams (L3-L4) to ensure timely resolution.

Documentation & Reporting:
Maintain detailed network diagrams and documentation.
Update knowledge base with troubleshooting steps and solutions. (SoPs & MoPs)
Prepare reports on network performance, incidents, and capacity planning.