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Job Description & How to Apply Below
Ensure that the process transactions are processed as per Desk Top procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
Check that designs and solutions are correct
Make sure processes meet agreed timelines (SLA) and quality
Watch the live system and how users experience it; fix problems
Listen to user feedback and make improvements
Talk with clients clearly and in a professional way; join client meetings
Be the main go-to person for questions in your area
Teach and share knowledge with teammates
Work with other teams (dev, QA, operations, product) to stay aligned
Keep clear, up-to-date documents and guidelines
Note risks and raise issues when needed
Help with changes and how they affect users
Keep up with trends and rules in your field
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