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Job Description & How to Apply Below
Performing data analysis based on Customer QRC & preparing reports for management
accordingly.
Handling all customer escalations raised over Social media & Consumer forums
Coordinating with internal departments for customer escalations to ensure close loop
of the cases.
Performing ad hoc audits on product (Mobile phones) verification before final shipment
to Retailer location.
Weekly review & data preparation as per internal audit team to ensure compliance
orientated process.
Acting as a Nodal & Grievance officer to ensure timely closure of customer escalated
cases.
Guide team in effective customer issues resolution and handle any escalations.
Developing a strategy to improve the customer experience in line with the company`s
goals.
Candidate Requirements:
Excellent communication & Analytical skills.
Must have managed a team
Enthusiastic & have problem
-solving approach.
Educational Qualifications
Graduate/MBA with 4 to 10 yrs. of experience in Telecom, Banking or Smartphone industry.
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