Edtech Counsellor; Freshers

Position: Edtech Counsellor (Freshers)
About The Opportunity

A fast-growing organisation in the Education Services sector, we partner with colleges, training providers and corporate skilling programs to help learners choose the right academic and career pathways. We deliver end-to-end admissions and career counselling that drives enrollments, retention and positive learner outcomes across India.

Role & Responsibilities

Conduct inbound and outbound counselling calls to prospective students, qualify leads and guide them through course options, fees, and admission timelines.
Manage the end-to-end student admission process: document verification, application submission, fee collection tracking, and enrollment follow-up.
Use CRM to log interactions, update lead status, schedule follow-ups and drive timely conversions against monthly targets.
Coordinate with academic partners and internal teams to resolve admission queries, escalate complex cases and ensure smooth onboarding.
Deliver targeted outreach campaigns (telephonic, SMS, Whats App) and personalised counselling to improve lead-to-enrolment ratios.
Maintain accurate records, produce simple reports on lead pipeline and recommend process improvements to increase conversion and retention.

Skills & Qualifications

Must-Have

Bachelor's degree or equivalent.
Strong verbal communication and active listening skills specific to counselling interactions.
Comfortable handling high-volume calling and follow-ups in an on-site environment.
Proven ability to qualify leads and close admissions using CRM tools.
Good organisational skills and attention to detail for documentation and compliance checks.
Willingness to work Indian on-site schedules and meet monthly targets.

Preferred

Prior experience in admissions, student recruitment, or career counselling (freshers with strong communication will be considered).
Familiarity with Lead Squared or other education CRMs; basic Excel reporting skills.
Multilingual ability (Hindi/local languages) to engage regional student segments.

Benefits & Culture Highlights

Structured onboarding and hands-on training for freshers; clear targets with performance-linked incentives.
Collaborative, high-energy on-site environment focused on learner success and measurable impact.
Opportunity to grow into senior counselling, admissions management or campus partnerships roles.

This role is strictly on-site in India and is open to both freshers and experienced candidates who are customer-focused, target-driven and passionate about guiding learners toward meaningful education choices.

Skills:

crm,campaigns,onboarding,communication,lead qualification,student counseling