Process Trainer

Position: Urgent Hiring for process Trainer
Your role s and responsibilities include:

• Develop a schedule to assess training needs

• Conduct training through new materials

• Consult with other trainers, managers, and leadership

• Track and compile collected data

• Conceptualize training materials based on data and research

• Communicate training needs and online resources

• Create training strategies, initiatives, and materials, Test and review created materials

• Maintain a database of all training materials

• Review employee performance and learning

• Candidates with prior Training Experience in chat handling process would be preferred

Key Deliverables (KRA/Measure):

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

• Experience with technologies and best practices for instructional manuals and teaching platforms

• Good interpersonal skills and communication with all levels of management

• Able to multitask, prioritize, and manage time efficiently

• Leadership, team building, and management skills

• Deliver New Hire Training Batches

• Conduct Refresher Trainings/cross trainings per requirements

• Develop Content for various trainings

• Liaison with different functions to drive business objectives

• Calibrations within the team and with the quality team

• Maintain various training data and prepare reports

• Conduct PKT's for associates on the floor

• Conduct TNI/TNA to understand process requirements and roll out action plans

• Consult with TL's/peers & RM to identify and drive process improvement initiatives