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Customer Service Agent
Job in
Nogales, Santa Cruz County, Arizona, 85628, USA
Listed on 2026-03-14
Listing for:
Expeditors
Full Time
position Listed on 2026-03-14
Job specializations:
-
Transportation
Transportation Logistics, Transportation Manager
Job Description & How to Apply Below
-Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department
Major Duties and Responsibilities
+ Ensure smooth and timely freight process flow
+ Ensure accurate and timely data entry into our operational system
+ Track and Trace Transcon files and reporting
+ Ensure accurate and timely client and vendor billing
+ Ensure delivery of freight and timely clearance when applicable
+ Interact with customers in arranging their shipments to meet customers service standards
+ Contribute and maintain good relationships with suppliers
+ Meet compliance at all times?
+ Network communications, timely responses to emails and requests
+ Meet KPI standards in accordance with Company policy
+ Understand customers procedures and maintain updated internal DLSOPs
+ Meet KPI standards in accordance with the Company's procedures
+ Network communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
+ Knowledge:
+ Expeditors' Company Policies and Procedures
+ Basic local regulatory knowledge for compliance
+ Global Logistics Industry knowledge
Skills:
+ Pro-active, strong organizational skills.
+ Good computer skills (Excel, Word)
+ Fluent in English
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Positive and willing to help attitude
All your information will be kept confidential according to EEO guidelines.
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