Communications Officer

Summary

Under general supervision; performs highly responsible, specialized work in the daily operation of the Nogales Police Department Public Safety Communications Center

Supervision Received:
Works under the supervision and direction of the Communications Supervisor or designee

Supervision Exercised:
May exercise supervision over Public Safety Dispatchers in the absence of the Communications Supervisor

Essential duties may include any of the following representative duties, knowledge, and skills. The listed duties and responsibilities are not intended to be exhaustive; they are listed only as general illustrations of the various types of work to be performed and of expected responsibilities. Specific duties and responsibilities not included are not excluded if they are similar, related, necessary, or logical in relation to the position.

• Receives and dispatches 911 and routine calls for service; logs call assignments
• Prioritizes calls for service and dispatches the appropriate number of agency officials for response
• Monitors status of units in the field for availability and officer safety
• Operates police/fire/medical radio and equipment
• Provide emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if required
• Logs and documents general information; performs data entry into automated systems
• Enters, modifies, confirms, and clears records including warrants, restraining orders, stalking orders, stolen property, and runaway juveniles updates
• Conducts local, state and national system searches
• Regularly queries other computer databases and systems to perform warrant checks, vehicle registration updates, and driver license information
• Relays various information within the Department and other law enforcement agencies
• Develops and maintains statistical data
• Files various documents
• Performs general office duties as assigned
• Supports the relationship between the City of Nogales and the general public
• Maintains confidentiality of work-related issues and City information
• Performs other duties as required or assigned

• City policies and procedures
• Pertinent local, state and federal laws, codes and regulations
• Law enforcement telecommunications systems
• Communications Center operations
• City streets and general geography
• Record keeping and file maintenance principles and procedures

• Using initiative, discretion and judgment within established procedures guidelines and rules
• Defining problems; establishing facts and drawing valid conclusions
• Managing situations requiring diplomacy, fairness, firmness and sound judgment
• Recordkeeping
• Multi-tasking
• Providing efficient customer service
• Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies, and the general public
• Communicating effectively, both verbally and in writing
• Operating a personal computer and various software applications

• Education, Training and
  
  Experience:
• High school diploma or GED equivalent
• Or an equivalent combination of education, training, and experience

• Three (3) years of responsible Police Communications or Records experience
• Spanish Language fluency

• Arizona Criminal Justice Information System Terminal A certification
• Public Safety Operator training program certification

• Successful completion of a background investigation and polygraph examination
• Must be a U.S. Citizen

Work is performed both in an office environment. May be required to lift and carry items weighing up to 25 pounds. Reasonable accommodations will be made as required.