Customer Service Planner Job Nogales area,Arizona USA,Engineering

About Us

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries power our economy by providing electric and gas service to nearly 700,000 customers in Arizona. We embrace a spirit of giving and are dedicated to improving quality of life in the communities we have served for generations.

We are building a cleaner, greener grid with more wind and solar power while maintaining safe, reliable, and affordable service.

Your Employer of Choice

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
Total compensation: UNS Energy Corporation offers a competitive compensation and benefits package that includes a 401k plan with a generous company match and additional non-discretionary employer contribution for eligible employees, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Hear from some of our employees here and here.

Job Description – Customer Service Planner

NOTICE OF VACANCY – INTERNAL & EXTERNAL

CLOSES: 1/29/2026

Position Title: Customer Service Planner – Electric

Business Reporting Unit: UNSG Nogales Elect Contr

FLSA Status: Non-Exempt

Level: Non-Manager

EEOC Category: Professionals

EEOC Job Group: Service Consultant

Does this position involve transmission and/or marketing functions? TRM, MKT, or N/A – No

CIP status Cyber, Physical, Both or Neither (Select one) – Neither

Job Code NG021

Safety Sensitive: Yes

Last Business Unit Review 04/27/2021

Job Summary

Meets with customers and contractors to plan and estimate proposed construction, mainline extensions, etc. Acts as a liaison between the company and outside agencies such as City, County & State governments. Compiles information for the completion of documents and reports associated with gas and electric construction. Works in GIS and AutoCAD. Must become familiar with applicable laws, codes, and regulations pertaining to construction, maintenance, and service in the gas and electric utility industry.

Perform other duties as assigned by Supervisor.

Job Responsibilities

Verify contractor invoices for payment and complete related company documentation.

Attend pre-construction meetings, job-site coordination meetings, and subdivision walkthroughs prior to actual construction.

Coordinate projects to meet customer requirements and deadlines.

Assign proper accounting to purchase orders and contractor invoices.

Stake meter and meter station locations and schedule proposed work.

Address problems and complaints from contractors, customers, employees, and local government agencies.

Compile data for various reports including statistical reports, DOT report, and budget report.

Monitor the distribution system using pressure charts and taking pressure readings.

Estimate the cost of distribution system modifications such as main line extensions and new installations.

Obtain permits and right-of-way information from City, County, and State agencies.

Complete gas and electric availability orders and estimate costs for proposed construction projects.

Knowledgeable in AZ Blue Stake Laws desired.

Ability to work with people in a team environment.

This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and related Policies and Procedures.

Qualifications and Additional Requirements

Education: High School diploma or equivalent. Good written and verbal communication skills. Good computer skills including Microsoft Word and Excel. Experience with AutoCAD or GIS…


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