Customer Service Representative 1 & 3

Department of Transportation

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! !

Job Location:

Motor Vehicle Administration, 3030 N. Grand Ave., Nogales, AZ 85621

• Salary: $16‑04 – $18‑08
• Grade: 13‑16
• Closing date: 03/04/2026

Customer Service Representative 1

This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. Responsibilities include ensuring timeliness and accuracy of work products, security, and validation of documents in accordance with Arizona Revised Statutes and Department of Transportation policies.

Customer Service Representative 3

This position is similar to CSR 1 but requires one year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically six months). All other core duties mirror those listed for CSR 1.

• Process credentials and title work, examining documents and applications for accuracy, validity, and security.
• Answer customer questions and provide service for vehicle or credential records through system research and document review.
• Perform data entry and review.
• Administer testing, including operator knowledge and skills testing; conduct level 1 vehicle inspections (VIN validation).
• Capture customers' photo, signature, and application information for credential eligibility/issuance.
• Determine, collect, and evaluate fees; use accounting procedures to balance accounts.
• Secure and protect all personal identity information (PII) and inventory.
• Participate in process improvement activities, identify potential gaps, and recommend solutions to gain efficiencies.

• Process credentials and title work, examining documents and applications for accuracy, validity, and security.
• Answer customer questions and provide service for vehicle or credential records through system research and document review.
• Perform data entry and review.
• Administer testing, including operator knowledge and skills testing; conduct level 1 vehicle inspections (VIN validation).
• Capture customers' photo, signature, and application information for credential eligibility/issuance.
• Determine, collect, and evaluate fees; use accounting procedures to balance accounts.
• Secure and protect all personal identity information (PII) and inventory.
• Participate in process improvement activities and recommend solutions to enhance efficiency.

• Knowledge or ability to learn ADOT/MVD rules, regulations, processes, and procedures.
• Ability to execute customer service principles and best practices.

• Verbal and written communication with a customer‑centric focus.
• Typing or keyboard use at a rate capable of meeting expected productivity.

• Adapt to and embrace a changing environment.
• Adapt to and embrace changes to processes and procedures.
• Stand or sit for long periods; work outside when necessary.
• Excel in an office environment.
• Operate a PC/computer.
• Operate proprietary MVD software and other office equipment.

• CSR 1 – Entry‑level training position, requires no experience.
• CSR 3 – One year previous MVD experience in title & registration and/or driver’s licenses OR completion of training with performance standards.

• Possess and maintain a valid driver’s license.
• Background check and fingerprinting are required.
• Must meet driver’s license record requirements if the role involves vehicle operation on state business.
• All newly hired State employees must complete the Electronic Employment Eligibility Verification Program (E‑Verify).

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave – up to 12 weeks per year paid for newborn or newly‑placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long‑term disability insurance
• Optional employee benefits including short‑term disability insurance, deferred compensation plans, and supplemental life insurance

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity call or email ADOT Human Resources Recruitment at (602) 712‑8188 (option 2) or srecruitment.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712‑8188 (option 3). Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.