CASE AIDE

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE AIDE

Job Location:

Division of Developmental Disabilities

1843 North State Drive, Nogales, Arizona, 85621

Posting Details:

Salary: $37,000.00 - $39,000.00

Grade: 12

Closing Date: 02/01/2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video.

Come join the DES Team!

The Department of Economic is seeking an experienced and highly motivated individual to join our team as a Case Aide. The Case Aid functions as staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

* Prepares and track a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office.

* Serves as the in-day person in a unit and/or office. Answers office phone calls, take accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.

* Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc.;

completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to

community resources; writes progress notes accordingly in member files.

* Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc. Completes vehicle reports. Opens, reviews,

sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.

* Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of

observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party.

* Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member

information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits. Monitors member billing records.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

* Principles and practices of case management

* Community resources

* Tracking systems

* Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax) Google Docs, Gmail, Spreadsheets, and other computer applications

Skills in:

* Oral and written communication

* Organizational skills

* Initiating, developing, and maintaining member files

* Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public

Abilities in:

* Adapt and be sensitive to a variety of…