Community Manager, Onsite

Position Summary

Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. This role also requires a working knowledge of financial management and the ability to effectively oversee day‑to‑day community operations to ensure compliance, fiscal responsibility, and overall operational efficiency.

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilize exceptional leadership and interpersonal skills to develop strong working relationships with community board members, committee members and owners.
• Recommend and implement procedures that ensure compliance with federal, state, and local laws regarding community association management and state disclosure requirements for resale buyers.
• Perform community tours as required according to governing documents and AAM’s management contract, track non‑compliance issues, send appropriate notices, and enforce fine and collection policies established by the Board.
• Manage architectural control process ensuring compliance with established Design Guidelines and Design Review policies, and communicate compliance matters to owners.
• Plan, organize, and assist the Board in conducting board and annual membership meetings; prepare board packages and provide required meeting notifications.
• Review monthly financials and submit accounts payable to the management company.
• Establish, draft, execute, and supervise the community annual budget; manage capital improvements, review statements, prepare variance reports, monitor accounts payable, delinquent accounts, and approve and code vendor invoices.
• Secure competitive contract bids, present comparative reviews, supervise, and ensure compliance with executed contract terms, and oversee community and contractor liability insurance requirements.
• Supervise on‑site association staff, chair staff meetings, and coordinate management activities.
• Review incident reports, respond, and implement timely solutions.
• Identify, coordinate, and market all community events, programs, and services.
• Solicit resident input and involvement to stimulate awareness and participation.
• Oversee New Resident Orientation as applicable.
• Work with local businesses to create partnership sponsorship opportunities.
• Update website and send e‑blasts for optimum community communication.
• Perform other related duties as directed.

• Excellent interpersonal skills: outgoing, communicative, socially oriented, poised, articulate, persuasive, and strong public speaker.
• Time management: ability to handle multiple tasks simultaneously, set priorities, and meet deadlines.
• High attention to detail.
• Facility management skills and experience.
• Experience working with HOAs or similar entities that involve enforcement of governing documents.
• Experience working with new development communities.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high‑volume, fast‑paced environment.
• Proficient use of computer programs and company database systems, including Microsoft Office, Internet, and e‑mail systems.
• Positive collaboration with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department and across departments.
• Ability to design and coordinate programs that enrich quality of life and enhance vibrancy of an Active Adult HOA community.
• Effective and dynamic public speaking skills.
• High energy, initiative, and enthusiasm combined with effective interpersonal and communication skills.

• High school diploma or GED and three (3) years of full‑time, paid, professional experience in a Community Manager role encompassing the following:
• • Proven customer service experience with emphasis on problem‑solving, harmony, and conflict defusion.
  • Experience with HOAs or entities requiring enforcement of governing documents.
  • Contract administration.
  • Vendor management.
  • Meeting facilitation with boards of directors or business partners.
  • In‑depth knowledge of budgets, financial administration, and general accounting (collections, past‑due accounts, invoices, etc.), preferably in the HOA industry.
  • HR and personnel management experience.
• Valid driver’s license.

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout the community as needed for inspections and other HOA matters.
• Capability to work evenings and weekends as required.
• Sitting and standing for moderate periods of time.