Customer Service Representative

Schedule:

• Rotating schedule of three 12‑hour shifts per week
• Shift times may include 7:45 AM–8:15 PM or 7:15 AM–6:45 PM (Saturday & Sunday shifts)
• Must be available to work weekends and holidays

This role supports a primary care facility located on the north side of Indianapolis. The office operates seven days a week and requires someone who excels in a fast‑paced environment and is comfortable navigating evolving and unexpected challenges. The ideal candidate is patient‑focused, adaptable, and committed to delivering compassionate, high‑quality service.

• Provide compassionate and empathetic care to patients
• Clearly explain processes, procedures, and next steps to patients
• Apply strong problem‑solving skills to address patient needs
• Follow detailed and stringent clinical and administrative protocols
• Respond to patient inquiries by phone and email
• Determine appropriate solutions while adhering to organizational guidelines
• Coordinate issue resolution with other departments as needed
• Collect and enter patient demographic and billing information
• Assist with scheduling and database updates

• Strong teamwork and collaboration abilities
• Critical thinking and sound judgment
• Exceptional attention to detail
• Ability to remain calm and effective in a fast‑paced setting
• Customer service experience (especially in high volume/fast-paced settings).
• Medical office, or insurance experience is a plus.

• High School Diploma or GED required
• No experience required (training provided)
• Knowledge of medical terminology or medical coding preferred
• Ability to type 30+ words per minute
• Basic working knowledge of computers and ability to navigate multiple systems