Customer Service Representative

Overview

Schedule:

• Rotating schedule of three 12-hour shifts per week
• Shift times may include 7:45 AM–8:15 PM or 7:15 AM–6:45 PM (Saturday & Sunday shifts)
• Must be available to work weekends and holidays

This role supports a primary care facility located on the north side of Indianapolis. The office operates seven days a week and requires someone who excels in a fast-paced environment and is comfortable navigating evolving and unexpected challenges. The ideal candidate is patient-focused, adaptable, and committed to delivering compassionate, high-quality service.

• Provide compassionate and empathetic care to patients
• Clearly explain processes, procedures, and next steps to patients
• Apply strong problem-solving skills to address patient needs
• Follow detailed and stringent clinical and administrative protocols
• Respond to patient inquiries by phone and email
• Determine appropriate solutions while adhering to organizational guidelines
• Coordinate issue resolution with other departments as needed
• Collect and enter patient demographic and billing information
• Assist with scheduling and database updates

• Strong teamwork and collaboration abilities
• Critical thinking and sound judgment
• Exceptional attention to detail
• Ability to remain calm and effective in a fast-paced setting
• Customer service experience (especially in high volume/fast-paced settings)
• Medical office or insurance experience is a plus

• High School Diploma or GED required
• No experience required (training provided)
• Knowledge of medical terminology or medical coding preferred
• Ability to type 30+ words per minute
• Basic working knowledge of computers and ability to navigate multiple systems

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.