Crew Supervisor

Overview

The Crew Supervisor plays a crucial role in assisting the management team in the daily operations of the theater. The duties of a Supervisor include shift management, training employees, handling guest complaints, shift deposits, and completing nightly closing paperwork and duties. This position carries building keys and may be responsible for opening and closing the building.

• Assist in overseeing theater operations.
• Assist in opening and closing the building, completing nightly paperwork, and preparing shift deposits.
• Supervise, train, and motivate theater Team Members in all departments.
• Assign tasks and responsibilities to Team Members and provide follow up to ensure an efficient operation.
• Assist the management team in monitoring breaks and other minor restrictions per applicable State Law to ensure compliance.
• Assist with projection duties to ensure high standards of movie presentation.
• Maintain high quality of products, guest service, picture presentation, and guest safety.
• Assist with HR duties such as interviewing, new hire orientation, performance reviews and employee discipline.
• Monitor staff performance and provide constructive feedback.
• Engage in guest recovery situations, and act as a resource for questions, comments, or concerns for all guests.
• Manage inventory of concession items, ensuring adequate stock levels for business needs.
• Monitor and enforce food safety and sanitation policies and procedures.
• Assist in the maintenance of proper emergency, safety, and security procedures.
• Assist with theater Areas of Responsibility (AOR’s) including HR, Food & Beverage, Marketing, Projection, Facilities, to contribute to the overall operation and success of the theater.
• Other duties as assigned.

• 401(k)
• 401(k) matching

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No education or experience required.
• Previous customer service and leadership experience required.
• 1-2 years of theater experience preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear.

The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually very loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.