Front Desk Receptionist

Job Summary

We are seeking a skilled Front Desk Receptionist to join our team at YOO Direct Health in Noblesville. The ideal candidate ensures efficient operations and excellent customer service in a medical and aesthetic office. Responsibilities include patient scheduling, administrative duties, answering phones.

• Greet patients with a warm and welcoming demeanor as they arrive at the office.
• Register new patients, update existing patient information, and verify insurance details.
• Schedule patient appointments and confirm upcoming appointments.
• Process patient payments for services and provide receipts as needed.

• Provide excellent customer service by addressing patient inquiries and concerns professionally, promptly, and to completion.
• Analyze patient accounts to accurately resolve customer questions and to anticipate and resolve potential future issues.
• Reply to patients timely and accurately for all forms of communication (phone, text, patient portal, email).
• Ensure patients feel comfortable and cared for during their visit.
• Maintain a pleasant and organized waiting area.

• Monitor inventory of supplements, front office supplies, specialty testing kits, and bathroom supplies to ensure appropriate stock levels.
• Participate in ordering specialty testing kits as needed.
• Stock supplies and track incoming shipments to ensure proper storage and organization of inventory.

• Education:
  
  High school diploma or equivalent; certification in medical administration is a plus.
• Previous experience as a Front Desk Receptionist in a medical office is preferred.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organization skills.
• Strong administrative skills with the ability to multitask effectively.
• Ability to handle sensitive information with discretion and following HIPAA guidelines.
• Technical proficiency with office software such as Microsoft Office Suite and experience with Electronic Health Records (EHR) systems and medical scheduling software.
• Problem solving and time management skills.
• Teamwork and adaptability in a quick environment.
• Ability to sit for extended periods and perform repetitive tasks.
• Ability to lift up to 20 pounds occasionally.

This position offers the opportunity to work in a fast-paced office environment where your skills will be valued. If you are a detail-oriented individual with excellent communication skills and a passion for patient care, we encourage you to apply for this rewarding role.

Job Type: Full-time

Pay:
From $20.00 per hour

Expected hours: 32-40 per week

• 401(k)
• Employee discounts
• Health Insurance
• On-the-job training
  
  Paid Time Off
• Bonus Potential

• 8am - 4pm M-Th, 7:30am-2:30pm F
• Monday to Friday, occasional Wednesday off
• Occasional Saturday, 7am - 10am

• Computer skills: 4 years (Required)

Work Location:

In person