Parts Specialist

The Parts Specialist provides high levels of service to all retail and installer customers and supports store management in assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, and related initiatives.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls per company policy, looking up parts, quoting prices, and recommending related items with the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
• Process exchanges and returns for credit per company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receival, stocking, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing returns (new, core, and warranty) to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Provide in-store services for customers where allowed by state and local laws (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle when business needs dictate (driving record must meet company eligibility requirements).
• All other duties as assigned.

• Required:
  • Ability to quickly match alphanumeric sequences.
  • Ability to provide outstanding, friendly, and professional customer service.
  • Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Desired:
  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
  • ASE certification.
  • Fluency in multiple languages (Spanish is highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call , ext. 68901, and provide your requested accommodation, and position details.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Sales and Business Development
• Industries:
  Retail