Custome Service Representative

Description

Your Role & Responsibilities

Job Summary:

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Job Description:

- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.

- Verifies all shipping, billing, pricing, and purchase order information.

- Enters special instructions related to orders, customer requests/code maintenance, and notes.

- Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.

- Communicate and provide necessary support to sales staff while in the field.

- Regularly communicates with internal and external customers on various issues.

- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.

- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.

- Documents and resolves customer complaints.

- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Requirements

- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.

- Excellent interpersonal skills with a passion for collaboration.

- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.

- Dedication to teamwork, customer satisfaction, and results.

- Excellent written/oral communication skills.

- Willingness to work overtime, have on-call hours, or work after hours.

- Keeping calm when on customer calls.

- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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