Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross Stores is a leading off‑price retailer with over 2,200 stores and $20.4 billion in revenue in 2023.

The Area Supervisor is a member of Store Leadership responsible for a specific store area and for overall store operations when acting as Manager on Duty. Duties include opening/closing, supervising associates, maintaining a clean and welcoming environment, and ensuring safe and secure store operations.

• Prioritize safety and practice safe behaviors.
• Monitor the sales floor for a safe shopping environment and report unsafe conditions.
• Secure the building, entrance/exit control, EAS devices, cash office, and registered areas.
• Keep egress clear and test fire alarm systems.
• Manage customer safety, incident reporting, and emergency procedures.

• Treat all customers, associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism at all times.
• Recognize associates through company recognition programs.

• Represent and support the company brand and dress code.
• Maintain professional appearance of all staff.
• Keep store areas clean, well‑maintained, and merchandised to standard.
• Manage daily trash removal.

• Ensure recovery, sizing and markdowns meet company standards.
• Receive merchandise truck and non‑merchandise deliveries.
• Process merchandise urgently and maintain stockroom organization.
• Assist with floor moves, signings, and re‑wraps.
• Maintain loss prevention and compliance with presentation guidelines.

• Follow the Loss Prevention Awareness Program and provide a customer service presence.
• Operate PVM system and conduct “Code 50” package inspections.
• Safeguard confidential information and merchandise.
• Execute best practices to minimize loss.

• Ensure Associates perform front‑end tasks to company standards.
• Manage drive‑line pace and customer wait time.
• Train associates on cash registers and shortage control.
• Control break schedules for retirees.
• Maintain front‑end equipment and supplies.
• Teach “Scan and Bag” and ensure salability of merchandise.

• Maintain cleanliness and audit garment tags.
• Ensure go‑back compliance and proper tagging.

• Conduct cash pulls, bank deposits, and front‑end control.
• Handle payroll administration and scheduling compliance.
• Other duties delegated by Store Manager.

• Manage work processes
• Business acumen
• Plan, align & prioritize
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability & execution

• Excellent verbal communication skills
• Fluent in English
• Prior customer service and supervisory experience preferred
• Familiarity with point‑of‑sale equipment
• Basic math skills for retail
• Availability for evenings and weekends

• Use all store equipment: PDTs, registers, PC.
• Spend up to 100 % of time standing, walking, moving.
• Regularly bend, squat, kneel, climb, carry, reach, stoop.
• Occasionally push, pull, lift >25 lb.
• Use janitorial equipment and ladders as required.
• Stockroom shifts may require pushing, pulling, lifting >20 lb.

The base pay range is $16.50 – $17.00 per hour, dependent on experience, skills, and location. Benefits include Accident, Critical Illness, Vision, Auto, Home and Pet insurance; associate discount; identity protection; employee assistance and commuter benefits; 401 K; employee stock purchase;
Ross Cares Fund; college discounts; sick pay; and referral bonuses. Full‑time associates are eligible for medical/dental/vision, legal insurance, vacation buy‑back, flexible spending, health savings, life/AD&D, long‑term disability, enhanced maternity and parental leave, vacation accrual, holidays, and performance bonus.

Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other protected category.