Retail Associate

Retail Associate – Ross Stores, Inc.

Ross Stores, Inc., a Fortune 500 leader in off‑price retail, seeks a dedicated Retail Associate to provide customers with a positive shopping experience in our more than 2,200 stores across the United States. Residents from the US, Canada, or Mexico are encouraged to apply.

The Retail Associate ensures customers receive a welcoming, friendly, and efficient shopping experience. Duties include greeting guests, assisting with merchandise, handling transactions, maintaining store presentation, performing cleaning and merchandising tasks, and supporting safety and loss‑prevention efforts.

• Maintain safety as the top priority and report unsafe conditions.
• Stand in good posture, maintain clear egress, and correct clutter promptly.
• Engage customers with eye contact, smiles, and courteous greetings.
• Assist customers at the register, answer questions, and process transactions accurately.
• Respond to customer service inquiries, resolve issues, and involve leadership when needed.
• Represent Ross’s brand and values consistently.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters, and restocking restrooms.
• Maintain a professional appearance, and follow the company dress code.
• Handle product “sizing” and “recovery” daily to keep organization standards.
• Expedite new merchandise to the sales floor, ensuring proper presentation and brand familiarity.
• Understand and follow Loss Prevention, Shortage Highway, and Store Protection Specialist policies.
• Safeguard confidential, cash, and merchandise information.
• Execute Mark‑Out‑of‑Stock procedures and merchandise disposal approvals.
• Handle cash, check, credit card, refunds, voids, and other transactions accurately.
• Work efficiently, minimizing steps, to meet productivity targets.

• Manage work processes
• Business acumen
• Plan, align, and prioritize
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability & execution

• Clear communication with customers, associates, and leadership in a friendly, respectful style.
• Basic math skills for retail transactions.

• Operate all store equipment (registers, PDA, PC).
• Stand, walk, and move around 100% of the working time.
• Regularly bend, squat, kneel, climb, carry, reach, stoop.
• Occasionally push, pull, lift over 25 lb.
• Use janitorial equipment, rolling racks, ladders, etc.
• Stockroom shifts: periodically lift over 20 lb.

None

This job description summarizes the primary duties and responsibilities. It is not an exhaustive list, and duties may change at management’s discretion.

Ross is an equal‑employment‑opportunity employer. We consider applicants based on skills, abilities, and experience, respecting a diverse and inclusive workforce. Ross complies with all applicable anti‑discrimination laws.

$15.00 – $15.50 per hour, dependent on experience, qualifications, and location.

Benefits for all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount; identity protection; purchase program; benefit hub discount mall; employee assistance program; commuter benefits; 401(k) with service requirements; share purchase program;
Ross Cares Fund; college discounts; sick pay per law; referral bonuses. Full‑time associates are eligible for additional medical, dental, vision, legal, vacation, flexible spending, health savings, life, disability, maternity, parental leave, and bonus opportunities.