Customer Service Project Coordinator

Since 1993, Lock Net has been a family-owned and operated business enthusiastic about keeping people safe and secure by simplifying and supplying door and lock solutions. Ranked as one of Kentucky's Best Places to Work for 4 years, we appreciate our people and put intentional focus on keeping a great culture as we continue to grow. Learn more about our business at

As a Project Coordinator in our dynamic Service Department, you would impact the company by managing customer accounts that have a project focus including quoting, reporting, monitoring, ordering, and scheduling the install of parts, and resolving technical and billing issues.

• Providing detailed instructions to technicians to survey customer locations.
• Organizing survey information into data sets to provide quotes to customers.
• Quoting detailed and specific hardware and installations to the end customer when applicable.
• Researching hardware needs for customers and customer orders.
• Inputting and processing customer orders for products and installation via phone and email.
• Analyzing customer inquiries to determine appropriate scheduling for production and shipping.
• Resolving production scheduling, shipping, or invoicing problems.
• Organizing orders to enable projects to be completed in an efficient and timely manner by technicians at the customer locations.
• Reviewing and editing orders received for pricing, shipping dates, anticipated delays, and any additional information requested by the customer.
• Following up on orders to ensure delivery by specified dates.
• Following up with technicians to ensure that all installed material is correct and documented through detailed pictures.
• Strategically and tactically working with onsite technicians to ensure most appropriate solutions given customer needs, applicable regulations and scope of work.
• Successfully designing, managing, and completing projects to customer and company dictated cost and time constraints.
• Receiving, understanding, and addressing customer concerns, consulting with production, shipping, warehouse departments or freight carriers to expedite or trace missing or delayed shipments.
• Compiling statistics and preparing various reports for management.
• Resolving technical matters internally and externally via phone or email.
• Performing other duties as assigned.

• Strong computer knowledge with the ability to navigate multiple software programs.
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong Project Management and coordination skills.
• Technical experience reading and understanding blueprints preferred but not required.
• Ability to research, understand and apply regulatory codes.
• Excellent communication skills with the ability to speak professionally, clearly, and concisely.
• Bachelor's Degree preferred but not required.
• 1-3 years of customer service experience with a background in scheduling; locks and hardware, or construction preferred but not required.

• Great benefits including options for 100% paid health and vision insurance for employees and competitive costs for families.
• PTO accrual starting day one.
• 401k with employer matching.
• Autonomy and ability to impact.
• Industry leader and trendsetter.
• High growth with vision.
• Adaptive to change.
• Technology-driven.
• An open and transparent culture where everyone has a voice.
• Great people with close relationships.
• Low turnover rate.
• Family-oriented business.