Call Center Representative

Legacy of helping serve and protect our community by providing security, access control, and monitoring services. For over twenty-five years our privately, veteran and woman owned business proudly serves our central Kentucky community and nationally.

Our business learns about our customers, their needs, and complete site evaluations to offer a good, better, best approach to answer their needs, selecting solutions from an array of trusted vendor suppliers and services.

Website:

We serve as trusted local advisors seeking to honor our customers, their customers, their needs, and living the golden rule as sales come through built and fostered trusted relationships.

Customer service representatives (CSR’s) are the front-line of customer care for our community, regional, and national customers.

Our CSR delights our clients by efficiently serving:

• Answering product and service questions (online and over the phone)
• Diagnosing service issues (triaging)
• Preparing (service) orders in detail for our in-house project management team

• Paid vacations
• Paid holidays
• Company sponsored retirement plan
• Company sponsored health, vision, and dental insurance
• Ongoing training and opportunities for career growth within the company

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Assist customers with order placement, tracking, and returns
• Resolve customer complaints and issues to ensure customer satisfaction
• Maintain customer records and update account information as needed
• Collaborate with other departments to address customer concerns and provide solutions, documenting through work orders and other tools
• Follow up with customers to ensure their needs are met and maintain positive relationships

• Will have a high-school diploma or equivalent
• Experience in a call-center setting / customer service role
• Works well alone with support of a team and an immediate supervision
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask, prioritize tasks effectively, and take detailed notes
• Proficient in using computer systems and software applications
• Familiarity with CRM software is a plus (such as Oracle Net Suite)

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you!

• Full-time
• $14.00 - $15.00 per hour

• Day shift

• Monday to Friday

• Call center

• In-person
• Office in Nicholasville, KY 40356

(Reliably commute or planning to relocate before starting work)