Service Team Member

Overview

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £12.75 per hour

Contract/duration: Fixed term contract until 31-Dec-2026

Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Flexible hours available including weekday and weekend shifts; to be discussed s role is an hourly paid, fixed term role.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Site Manager, you’ll be part of a team working at Crom Estate, in the Fermanagh & Mid Ulster Property Group. You'll be based at Crom Estate.

Escape to the shores of Upper Lough Erne at the breathtakingly beautiful Crom. The tranquil 2,000 acres estate is made up of islands and ancient woodlands. One of Ireland's most important conservation areas, the landscape of Crom is home to a wealth of wildlife including beautiful butterflies, wild deer and the elusive pine marten.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to gathering content for social media - no two days are the same.

As part of the Growing Support team, you'll understand and promote the value of membership to both visitors and the National Trust. You'll be passionate about the work we do, and you'll feel comfortable chatting with visitors about ways they can show support, whether through donations, gift aid, membership or our bookshops.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service with warm, friendly and welcoming demeanour.

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Crom Estate, Upper Lough Erne, Newtownbutler, BT92 8AP

Welcome & Service Team Member - Career Level A2.pdf

Compliance. Eligibility to Work in the UK

Closing Date: 15th February 2026

Important notice

In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs,…