Account Manager - SaaS

Our client is looking for an Account Manager - SaaS to join their team. This is a remote role with a basic salary between £35K - £40K plus commission up to £30

Kpa

• Act as the main point of contact for existing customers.
• Build strong relationships to understand customer needs, challenges, and goals.
• Conduct regular check-ins to ensure satisfaction and proactively address concerns.

• Drive subscription renewals by ensuring customers see value in the clients portfolio portfolio and services..
• Monitor contract expirations and proactively engage customers for renewals.
• Identify risks of churn and take action to mitigate them.
• Partnering with Client Engagement Team as appropriate to assist with successful completion of renewal

• Identify opportunities for upselling and cross-selling of our clients portfolio and services.
• Work closely with the Client Engagement Team to drive expansions in software licenses, services, or upgrades.
• Educate customers on new portfolio products and Services.

• Ensure customers are utilizing Autodesk software and other solutions effectively.
• Organize training sessions, webinars, and workshops to enhance user adoption.
• Provide guidance on best practices and workflow optimization.

• Encourage satisfied customers to provide testimonials, case studies, or referrals.
• Together with the customer, define a success plan with clear goals and follow-up actions. In coordination with other internal teams (Sales and Services organization), adjust this plan if needed.
• Monitor client satisfaction and success metrics. Take proactive measures to address any issues or concerns;
  Transfer customer feedback to internal teams and contribute to enhance product and service offerings, customer experience, and overall satisfaction.
• Share insights with internal teams to refine offerings based on customer needs.

• Track customer usage, health scores, and engagement metrics.
• Use Net Suite to log interactions and forecast renewals.
• Analyze trends and present insights to improve customer experience.
• Put into practice the guidelines, process and tools provided by the Sales Enablement Director

• Deep understanding of the industries Autodesk serves: AEC:
  Building design, construction management, and infrastructure. Manufacturing:
  Product development, prototyping, and production workflows
• Knowledge of industry-specific workflows and how Autodesk solutions address challenges.
• Proven track record in sales positions facing strategic customers, with a focus on business development and ideally within the software industry.
• Deep understanding of the market dynamics and trends.
• Ability to translate technical features into business benefits tailored to customer needs.
• Good knowledge of the value proposition of products and services offered to clients.
• Ability to think strategically, identifying local market opportunities and designing sales plans, including setting goals and aligning resources accordingly.
• Excellent relationship-building skills; at ease to establish trust and credibility with key stakeholders, customers and prospects
• Ability to work independently and as part of a team, collaborating effectively to achieve sales objectives. Self-motivated, results-driven mindset.
• Results-oriented with a proven track of meeting or exceeding sales objectives
• Excellent verbal and written communication skills; ability to deliver persuasive presentations.
• Ability to work effectively in cross-functional teams and to cope with different cultures
• Ability to thrive in a fast-paced, dynamic environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities
• Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations.
• Demonstrated ability to drive process improvements and implement best practices.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Clear customer-centricity approach (Internal & external)
• Emphasize change and transformation.
• Culture of performance based on analysis of business indicators and facts.
• Ability to work under pressure and manage multiple priorities effectively.