Manager, Implementation

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’ companies, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

• Clinical: AI-powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x-ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
• Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
• Patient
  
  Experience:
  
  A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments — all from their own device. No more old‑school phone calls and paper forms.

We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top‑tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations — we are creating long‑lasting partnerships that drive positive outcomes.

As the Manager, Implementation, you will lead a team of Onboarding Success Managers to deliver an effortless onboarding experience for all new UK customers. You will build and lead a high‑performing team through clear direction, effective coaching and decisive, confident leadership. Your ability to communicate clearly, manage conflict and influence across Henry Schein One will help foster a customer‑first culture and maintain productive relationships.

Alongside your people‑leadership responsibilities, you will bring strong project‑management and operational expertise, oversee complex onboarding programmes and make informed decisions that support timelines, budgets and customer outcomes. By analysing performance, improving processes and using financial and business insights to guide action, ensuring your team delivers seamless onboarding experiences while contributing to long‑term success.

• Lead and empower the team to successfully plan, manage and deliver complex projects, ensuring high-quality execution and consistent, customer‑focused outcomes.
• Coach, mentor and develop onboarding team members in best practices, fostering a culture of continuous learning and leading by example.
• Inspire and motivate the team to consistently meet and exceed onboarding targets and key performance indicators.
• Build and sustain a collaborative team environment where individuals are empowered to perform at their best.
• Lead end‑to‑end recruitment efforts, including identifying, interviewing and hiring talent.
• Champion an inclusive and diverse workplace culture aligned with Henry Schein One values.
• Advocate for the onboarding function across the business, locally and internationally, ensuring a strong focus on delivering exceptional customer experiences.
• Drive continuous improvement of the onboarding journey in partnership with product teams.
• Analyse customer feedback to identify trends, insights and opportunities for improvement, sharing findings with…