Major Incident Manager

Overview

Salary: up to £60,000 plus on call charges and excellent benefits
Location: Newtonabbey, Belfast - 3 days per week on site

Must be eligible for SC clearance

Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery. In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team.

• Must have previous experience as a Major Incident Manager
• Previous experience in high-priority incident management in a multi-client or shared service environment
• ITIL awareness

In addition you will also have:

Knowledge of Remedy or similar tools and the Incident Management process

• Managing high-priority incidents through to closure - Incident volume: 60-150 P1/P2 incidents per month
• Verify Priority and reallocate as necessary
• Determine incident severity
• Ensure appropriate and timely progression through to resolution
• Coordination and communication throughout the incident life cycle
• Facilitate conference calls where necessary
• Escalate where appropriate
• Verification of resolution details
• Production of Management Incident Information
• Manage the progression and closure of other lower priority incidents.
• Conduct incident reviews with lines of service within agreed timescales
• If you have the above experience please submit your CV immediately