NOC Engineer

NOC Engineer

Location: Newtownabbey / Belfast
Salary: Up to 32k pa + 4k shift allowance
Hours: Rotating shifts (see below) 24/7 team
Contract: Full-time, permanent

We are seeking a skilled and motivated NOC Engineer to join our dynamic Network Operations Centre (NOC) team. Based at our Belfast site, this role is part of a 24/7 shift pattern supporting critical IT and network infrastructure for a range of clients.

The NOC Engineer will act as the first point of escalation for technical issues, resolving incidents efficiently, coordinating with field engineers and third-party suppliers, and ensuring high-quality service delivery. This role is ideal for candidates with a strong operational background in IT/Networking who thrive in a fast-paced environment.

• Two sets of day shifts: 4 days on (07:00-19:00), 4 days off, repeat

• Two sets of night shifts: 4 nights on (19:00-07:00), 4 nights off, repeat

• All applicants must have previous shift experience

• Serve as the first point of escalation for customer calls and network faults.

• Log, manage, and resolve incidents and service requests using ITSM tools like Remedy.

• Maintain accurate shift handovers and ticket updates.

• Configure and troubleshoot Cisco, Juniper, Adtran devices, modems, routers, and other IT systems.

• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, SMPF networks.

• Collaborate with field engineers, third-party suppliers, and internal teams to resolve issues.

• Monitor network health using Solar Winds and ensure SLA adherence.

• Deliver clear communication to clients and internal teams throughout incident lifecycle.

• Proven experience in IT Helpdesk or NOC/operations environments.

• Strong troubleshooting skills in IT and networking.

• Experience in enterprise network support; CCNA or equivalent preferred.

• Windows OS and server support experience beneficial.

• Familiarity with ITIL practices and working to SLAs.

• Excellent communication, attention to detail, and customer service skills.

• Ability to perform under pressure and foster collaborative relationships.

• Eligible for Security Clearance or able to obtain.

• Competitive salary plus shift allowance

• 23 days annual leave (rising to 27) with buyable leave option

• Paid volunteering day per year

• Access to Employee Network Groups

• Company-matched pension

• Cycle2work scheme

• 15 weeks' fully paid maternity, adoption, and shared parental leave

• Career progression and training opportunities, including apprenticeships and paid qualifications

• Stage 1: Team-based competency interview

• Stage 2: Scenario-based assessment with practical elements

Next steps

For further information on this role, apply to share your CV, or get in touch with VANRATH for a confidential chat.