Hearingcare Host

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Boots Hearing care is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting-edge hearing technology, from hearing aids to cochlear implants.

Backed by Sonova’s decades of industry-leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.

Join us in creating a more connected world, where every voice is heard and every story matters.

Newtownabbey WOH, Ireland

161755

If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you.

This is an opportunity to join a busy, customer-focused Boots Hearing care clinic, where you’ll play a key role in shaping each customer’s experience- supported by the scale, stability, and long-term investment of Boots Hearing care and Sonova.

No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.

The clinic environment

You’ll work within a modern Boots Hearing care clinic, designed to support a smooth, professional customer journey, including:

• A welcoming reception and consultation space
• Structured appointment systems and diaries
• Strong clinical, operational, and admin support
• Close collaboration with Audiologists and store teams

Everything is built around delivering a calm, organised, and reassuring experience for every customer.

The Role:

As a Hearing care Host, you’ll:

• Be the first point of contact for customers, creating a warm and professional welcome
• Manage appointment bookings, confirmations, check-ins, and reschedules
• Make daily confirmation calls to help reduce no-shows
• Respond to general enquiries about hearing tests, hearing aids, and aftercare
• Engage with in-store customers to raise awareness of hearing services and encourage bookings
• Support clinic administration, including payments, stock control, and filing
• Maintain a clean, organised, and welcoming clinic environment

This is a store-based role, working 5 days per week, including some weekends.

What’s in it for you

• Salary: £23,810 per annum
• Annual bonus:
  Up to 10%
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Flexible Benefits Box – tailor your package
• 25–30 days annual leave plus bank holidays
• TELUS wellbeing support – confidential support inside and outside work
• Long service awards recognising your contribution

What we’re looking for:

• A friendly, approachable, and customer-focused attitude
• Confidence communicating with the public in a busy environment
• Strong organisation and attention to detail
• Comfort using IT systems and managing schedules
• A proactive team player mindset

Previous experience in customer service, retail, or healthcare is beneficial- but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.

“We Care, We drive innovation, We strive for excellence, We build the best team”

We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuring equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.