Service Advisor

Overview

Job Description

Location: Donnelly Group, Mallusk Way

We are currently recruiting for a number of Service Advisors to join our Mallusk team. At Donnelly Group, every role plays a vital part in delivering an exceptional customer experience, and this position is no exception. As a Service Advisor, you will be at the heart of our aftersales operation, acting as the key link between our customers and skilled technicians, ensuring every customer journey is handled with professionalism, care, and efficiency.

You will benefit from comprehensive internal training alongside external manufacturer-led training, with clear opportunities for career development and progression. This is an excellent opportunity to join a customer-focused business and put your career in motion with a leading automotive group.

• Acting as the first point of contact for customers, providing a friendly and professional service.
• Managing service and repair bookings, keeping customers informed at every stage.
• Coordinating with the workshop and parts teams to ensure smooth operations.
• Advising customers on service and maintenance plans.
• The role involves proactively promoting service offers, following up with customers, and encouraging repeat Aftersales business through a consistently professional approach.
• Delivering exceptional customer satisfaction through clear communication and attention to detail.
• The role will involve face to face and over the phone interactions with customers and colleagues.

• Previous two years experience in a customer facing, or administrative role.
• A customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast-paced environment.

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits:
  Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Servicing

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

• A full driver’s licence as driving duties is involved.
• Excellent organisational and time management skills
• Ability to build rapport with customers
• Strong communication skills
• Computer Literate
• Possess a strong work ethic

• Previous Customer Service or Service desk experience
• Previous experience within the automotive industry
• Previous working experience with targets and selling

Closing Date
:
Friday 30th January, 2026

Contract Type
: fulltime

Salary
:
Based on Experience