Operations Administrator

We are looking for an Operations Administrator to join the IELTS Operations team at Cambridge English. The team supports the delivery of IELTS tests across all platforms through a wide range of processes and tasks, working collaboratively with both internal colleagues and external partners. You will play a key role in the delivery of IELTS tests by managing an agreed set of operational processes and procedures.

This involves completing business-critical tasks accurately and within pre‑agreed timescales.

• Using a wide range of systems and processing platforms to carry out assigned tasks and ensure the successful delivery of IELTS tests.
• Working collaboratively with colleagues across the organisation and with key external stakeholders, including service providers, to ensure the successful delivery of all IELTS tests.
• Reviewing and processing customer or partner queries in Zendesk.
• Ensuring that all communications with IELTS internal and external customers are clear, informative, timely, and relevant to the recipients.
• Identifying ways to develop processes that simplify existing procedures, reduce processing time, or improve the level of customer service.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.

You will have experience providing high‑quality administrative support and using Microsoft Office products effectively. You will be accurate and detail‑oriented, with the ability to work under pressure, manage competing tasks, and follow documented processes and procedures across multiple systems. You will also have strong written and verbal communication skills in English, a proven track record of delivering excellent customer service in a busy or complex office environment, and experience in office administration or data processing.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Knowledge of the IELTS test portfolio is desirable.
• Experience in continuous process improvement or creating process/training documentation is an advantage.

We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes